Welcome to Felixstowe Road Medical Practice
Felixstowe Road doctors' surgery in Ipswich is a Personal Medical Services Practice and provides essential healthcare services to all registered patients and temporary residents in our practice area. Our doctors, nurses and all our other staff are dedicated to offering a professional service. We hope that this website will help us to keep all our patients up to date with news and information about our practice.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information.
The surgery is open from 0800 to 1830 Monday to Friday for booking appointments, visit requests, collecting prescriptions and telephone enquires.
Patient Participation Group
The Practice set up a Patient Participation Group several years ago to represent patient views on issues. We would now like attract to a few more members to the group. You can be any age, either gender and from any ethnic background. Our only requirement is that you are one of our patients. So if you can spare a few hours in the evening, 2-3 times a year and would be interested in joining our PPG, please contact the Practice Manager.
New Computer System Update
In July 2013, the Practice installed a new clinical computer system. The new system has several patient benefits over our old system.
We can now send SMS text messages to mobile telephone users to confirm appointment bookings and send reminders. Next time you come in, you may wish to check that we have your correct mobile telephone number. If you do not want to receive SMS text messages from us, please let us know that you want to ‘opt out’ of this facility.
The new computer system also allows patients to book some appointments on-line. The number of appointments that can be booked this way is being rolled out gradually. We will periodically review the number and mix of ‘online appointments’ available compared to number of appointments that can be made by telephone or face to face.
Finally, the new computer system allows repeat prescriptions to be ordered on-line. The new repeat prescription request system is different from the old system in that you will be shown a list of medications that you are authorised to request and it will merely be a question of ticking the box for the ones you need. You will still need to allow at least 48 (working) hours before you can collect the prescription.
Patients wishing to book appointments on-line or request prescriptions on-line will need to come to the surgery and ask to register for a ‘user name’ and ‘password’ for the new system.
The link at the bottom of the page for the old method of requesting a repeat prescription has now been redirected to the new system. The old method is no longer available. Patients should therefore come to the surgery to obtain a new user name and password without delay.
New System – Repeat Prescription/ On-line Appointments – click the SystmOne image.
(Site updated 14/04/2014)